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F.A.Q.

 



Frequently Asked Questions



1.What are your address, phone number and business hours?

2.Do I have to have a tax ID/business license to order from your company?

3.Is there a minimum order?

4.How do I make an order?

5.How do I pay for my purchases?

6.How are items shipped and how do you calculate the shipping and handling?

7.Do you drop ship?

8.How soon will I get my order?

9.Can I return items?

10.Some of the items are missing from my order. Why?

11.I can't check out. What's wrong?

12.Do you have a printed catalogue?

13.Do you have a showroom, and can I pick up my order locally?

14.Do I get a large volume discount?

15.Do you ship internationally?

16.How can I get a coupon code?


What are your address, phone number and business hours?

Address: Afareast Inc.
4265 Creek Park Drive, Suite 100
Suwanee, GA 30024
Phone: 1-866-408-buck(2825) or 770-904-2052
Fax: 1-888-855-7068
Email: service@afareast.com

Phone Support Hours: 9:00am-5:00pm EST Monday - Friday
Business Hours: Monday-Friday 9:00am-5:00pm EST

Do I have to have a tax ID/business license to order from your company?

If you are not in the state of Georgia, all you need to do is placing the order online. We don't charge sales taxes.

You need to create an account online and fax or email us a copy of your Georgia sales or use tax permit to us if you are located in the state of Georgia. Otherwise sales tax will be charged.  Email: service@afareast.com Fax: 1-888-855-7068

Is there a minimum order?

No, there is no minimum for all orders.

How do I make an order?

The easiest, fastest, and most reliable way to place an order is to do it online. Add the items you want to the shopping cart, then click check-out. Follow the simple steps until you have placed your order, then pay by credit card, money order, or paypal.

You can also call in with your order or fax us a copy. When calling in, please have the item/model numbers ready. When faxing, please have the item names, item/model numbers, and quantity, as well as your name, email address, billing and shipping addresses, and phone number.

How do I pay for my purchases?

We accept all major credit card payments (Visa, MasterCard, Discover and American Express). You can also pay us through Paypal service. We do not ship COD. We will not process your order until we have received the payment.

How are items shipped and how do you calculate the shipping and handling?

The default shipping option is via Fedex ground and USPS Priority for small box(2 hats or less). You can also choose Fedex 2nd Day Air, and Fedex Next Day Air. The shipping charge will be calculated after you enter your address on check out, but before the order is placed.

The shipping will be around 10% for most ground orders. But it will be more or less depending on the weight of the wholesale items on your order and your shipping address.

Do you drop ship? If you are placing an order with us for the first time, we will need to ship to the billing address to verify that the account holder is placing legitimate orders. For customers placing orders AFTER the first, we will ship your purchases to the name and address that you indicate at check out. Please remember to write in "drop ship" as well as the address in the notes section while placing your order.

***Note: On the shipping label, it will show our address as the ship to address. We can't change that.***

How soon will I get my order?

Normally all orders will be shipped from our warehouse within 1-3 business days of receiving your payment. Please note that we will not process your order until it has been paid for. The delivery time may vary depending on your location; you may call us to find out how long it will take for your order to reach your location.

Can I return items?

We are so confident that you will like the hats we sell that we offer a 365-day Return Policy. The first in the wholesale industry. With our 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

  • Products must be in the condition you received them and in the original packaging. Must not have been worn or in the appearance of being worn
  • All dozen pack products must be returned by dozen and in the original packaging.
  • Please include a copy of invoice inside the returned package.
  • All shipping costs for returns shall be at the customer's expense and we can not refund the original shipping costs.
  • All close out items and items marked as AS IS can not be returned.
  • Once your return is received and inspected by the fulfillment centers (usually within 3 business days),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Some of the items are missing from my order. Why?

We cannot guarantee that all items are in stock at the time that your order is processed. If there are out of stock items, you should be able to see 'out' on the items on invoice. And you should receive a refund within 1-2 business days (we will also refund shipping difference).

I can't check out. What's wrong?

Make sure you use latest version of web browser. If you still have problem, call us or fax us your order.

Do you have a printed catalogue?

No, we only have an online catalogue at this time. Due to the frequency and volume at which we get new items, it is not feasible to print a new catalogue each time. If you want a printed catalogue, you may print out the online version.

Do you have a showroom, and can I pick up my order locally?

Sorry, but we Don't have a showroom and you can't pick up your order locally. We only have a warehouse in Suwanne, Georgia and all orders have to be shipped.

Do I get a large volume discount?

We have a case price on most of our items. For all orders over $1000, we charge either a 10% flat shipping charge or the actual auto-calculated shipping charge, whichever is less. Please sign up our mailing list here if you'd like to receive coupon codes or promotional offers.

Do you ship internationally?

Sorry, but we only ship within United States. We don't ship to Virgin Island.

How can I get a coupon code?

We send out coupon to our customers via email from time to time . Please sign up our mailing list here if you'd like to receive coupon codes or promotional offers.


 

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