Frequently Asked Questions
17.Do you print/embroider/customize your product?
18. How do I know my order was placed?
19. What should I do if I didn't receive my order confirmation?
20. How do I cancel or edit my order?
21. How do I track my order?
22. The courier tried to deliver my package but I wasn't home; what should I do?
23, The tracking site says my package was delivered but I haven't received my order yet; what should I do?
24. Do you accept purchase orders?
25. Why am I getting an email from NoFraud?
26. Coupon codes
27. Are there taxes on the order?
28. Customer Code of Conduct
What are your address, phone number and business hours?
Address: BuckWholesale.com / Afareast Inc.
380 Brogdon Road
Suwanee, GA 30024
Phone: 1-866-408-buck(2825) or 770-904-2052
Phone Support Hours: 9:00am-5:00pm EST Monday - Friday
Business Hours: Monday-Friday 9:00am-5:00pm EST
Do I have to have a tax ID/business license to order from your company?
If you are not billing or shipping within the state of Georgia, all you need to do is placing the order online. We don't charge sales taxes.
You need to create an account online first and fax or email us a copy of your Georgia sales or use tax permit to us if you are billing or shipping within the state of Georgia. Otherwise sales tax will be charged. Email: email@example.com Fax: 1-866-408-2825
No, there is no minimum for all orders. However, we can only offer the bulk price for an item if you order a certain amount of that specific item, color included. If you would like to order a mixture of colors, you may either do so at the lower quantity price, or order the listed quantities for each item.
The easiest, fastest, and most reliable way to place an order is to do it online. Add the items you want to the shopping cart, then click check-out. Follow the simple steps until you have placed your order, then pay by credit card, paypal or amazon pay. Also first time orders must ship to the billing address no exceptions for security verification.
You can also call in with your order and have a CSR place the order over the phone with you. When calling in, please have the item/model numbers ready to hand as well as credit or debit card. We cannot accept PayPal or Amazon pay when calling orders in.
We accept all major credit card payments (Visa, MasterCard, Discover and American Express). You can also pay us through Paypal or Amazon Pay service. We do not ship COD. We will not process your order until we have received the payment.
The default shipping option is via UPS Ground and USPS First Class Mail for very small packages (2-3 hats or less). You can also choose UPS 2nd Day Air, and UPS Next Day Air. The shipping charge will be calculated after you enter your address on check out, but before the order is placed.
The shipping will be dictated by the weight of the order and the distance it is going.
Our drop-shipping policy is very simple. Just make a note in the comment section of the order that says "Drop Ship" in your order notes so an invoice is not included with your order. Make sure that the billing address that you provide is the correct billing address for the card that you use.
***Note: On the shipping label, it will show our address as the ship to address. We can't change that.***
Orders being placed will take 3-5 business days to process first and then ship. The delivery time may vary depending on your location; you may call us to find out how long it will take for your order to reach your location or you can also leave a note that says "Please Ship Asap" and we can get your order out faster. 1-866-408-2825
Any reference to "business days" will be Monday through Friday only.
THERE IS NO SATURDAY DELIVERY FOR RUSH ORDERS SHIPPING OUT
We are so confident that you will like the hats we sell that we offer a 365-day Return Policy. The first in the wholesale industry. With our 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
- Products must be in the condition you received them and in the original packaging. Must not have been worn or in the appearance of being worn
- All dozen pack products must be returned by dozen and in the original packaging.
- Please include a note that includes your name and order number inside the returned package.
- All shipping costs for returns shall be at the customer's expense and we cannot refund the original shipping costs.
- All close out items and items marked as AS IS can not be returned.
- Once your return is received and inspected by the fulfillment centers (usually within 3 business days),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
We provide the current stock for each item on the website by simply clicking the item you like and finding where it says "current stock" and a number will be listed for each item. If there are any shortages on your order you will either receive a phone call, voicemail, or an email letting you know which items are out of stock. If we do not hear back from you within 24 hours we will refund the missing items and ship the order out so that you can receive it in a timely manner.
Make sure you use latest version of web browser. If you still have problem, call us to place your order over the phone with a CSR.
No, we do not have a catalog to send out; our website is our catalog.
Sorry, but we don't have a showroom but you can pick up your order locally. Please call the our office for info on pick up orders.
Since we don't have a minimum order size the price for the items listed on the site are final regardless of quantity. Please sign up for our mailing list here if you'd like to receive coupon codes or promotional offers.
At this time, our wholesale license only allows us to ship within the United States. We cannot ship outside of this zone at this time. Any orders shipping outside of the United States will need to ship with a freight forwarder. Here is a link to a freight forwarder company to use: https://www.freightcenter.com/services/international
How can I get a coupon code?
We send out coupon codes to our customers via email every month . Please sign up our mailing list here if you'd like to receive coupon codes or promotional offers. ONLY 1 coupon code per order; coupon codes cannot be combined.
Yes, we do offer embroidery services. The minimum order for embroidery is 576 hats or more which would also take about 3 months to get the hats embroidered due to the fact that we have to do it overseas in China. If you would like to know more info about this service please send an email to firstname.lastname@example.org.
How do I know my order was placed?
You will receive an email containing the details of your order. You will also be provided a unique Order ID (ex.122272) and a list of the items you ordered.
What should I do if I didn't receive my order confirmation?
We always encourage our customers to check their SPAM/FOLDER as sometimes our emails end up there. If you still don't see it please feel free to contact our customer service support and they will be able to assist you further.
How do I cancel or edit my order?
If you need cancel or edit your order; please contact us immediately at email@example.com or call us directly at 866-408-2825. As we tend to process and ship orders fairly quickly.
How do I track my order?
Please note that the tracking info is sent to the email that is provided to us and before the courier comes and does their pick ups from our warehouse. Give it a couple of hours after receiving your tracking info to give it time to update. Please contact us if you haven't received a tracking number within 3-5 business days since the order was placed. If a tracking number is not searchable after this period of time there are a few possible causes:
- The shipping company has not yet updated the most recent delivery information on their website.
- The tracking number is invalid or voided.
We suggest you contact our customer service support team in those situations and we will provide you with with your correct tracking info and will contact the courier on your behalf and you will be informed once there is further info.
The courier tried to deliver my package but I wasn't home; what should I do?
Please first contact the courier as they usually are able to try and deliver your package again the following business day or have you come pick up the package directly from them.
The tracking site says my package was delivered but I haven't received my order yet; what should I do?
Please note that we provide each customer with their tracking info. It is the customers responsibility to keep track of their package once the tracking info is sent. Kindly contact the courier if the package has arrived in your area and they will be able to assist you further. For any further assistance after contacting the courier please contact our customer service rep department and we can look into it. You can call us at 866-408-2825 or send us an email at firstname.lastname@example.org.
Do you accept purchase orders?
We do accept purchase orders from schools and government agencies only. Please send an email to email@example.com in order for a customer service rep to send you our company's purchase order form to fill out and email back. Once that info has been sent back to us a customer service rep will be in contact with you to go over and make sure the purchase order form is correct and the order ready to be placed.
Why am I getting an email from NoFraud?
NoFraud is our company's security system that verifies that all transactions in our system are legitimate by the customer placing the order. If you are receiving an email from NoFraud it is because your order was flagged as a potential fraud order and more info is needed in order to validate the info provided to us. NoFraud will ask you for a bank statement showing the transaction charge only you can hide all other transactions and account numbers as well when sending the info. BuckWholesale.com and NoFraud will NEVER ask you to provide your full credit card number, social security number, or any other sensitive data. Once the info requested has been sent and verified by NoFraud that will determine either a pass or fail on the order. If the order does pass then it will be process and ship the same day or following business day. If the order fails it will be cancelled immediately and fully refunded back to the original source of payment.
Coupon codes are sent out every month for a different percentage; however any coupon codes that you receive will not apply to item 22132, shirts, hoodies of if you have free shipping on the order. *Free shipping does not apply to orders shipping to Hawaii or Alaska.
Are there taxes on the order?
We only charge tax for customers in GA and KY. If you have a tax exempt info you can email it to us at firstname.lastname@example.org and once you create the account let us know so we can manually update the account to tax exempt.
Customer Code of Conduct Policy
At BuckWholesale customer satisfaction is our top priority. We strive to solve all customer problems in a professional and amicable way. However, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or BuckWholesale may, for example, include any of the following:
-Aggressive, abusive and threatening behavior. Examples include any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
-Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
-Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. By default, the refund amount cannot exceed the original order amount paid to BuckWholesale.
-Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
-An excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
-Their language is considered offensive, abusive, threatening, and wholly unacceptable.
-They must refrain from using such language, intimidation, and threats.
-There will be no further exchange of correspondence on the matter if they persist with this behavior.
-BuckWholesale reserves the right to no longer accept orders from the customer in the future without further notice.