What are your address, phone number and business hours?Address: Afareast Inc. 4265 Creek Park Drive, Suite 100 Suwanee, GA 30024
Phone: 1-866-408-buck(2825) or 770-904-2052 Fax: 636-444-5201 Email: service@afareast.com
Phone Support Hours: 8:30am-5:30pm EST Monday - Friday
Business Hours: Monday-Friday 8:30am-5:30pm ESTDo I have to have a tax ID/business license to order from your company?You need to transmit a copy of your state's sales or use tax permit to us if you are located in the state of Georgia.
Is there a minimum order?Yes, Minimum order : $50 is required.Discount Plan: Receive 2% discount on purchase over $500, 3% over $1000, 5% over $5000.
How do I make an order?The easiest, fastest, and most reliable way to place an
order is to do it online. Add the items you want to the shopping cart, then click check-out. Follow the simple steps until you have placed your order, then pay by credit card, money order, or
paypal. You can also call in with your order or fax us a copy. When calling
in, please have the item/model numbers ready. When faxing, please have the
item names, item/model numbers, and quantity, as well as your name, email
address, billing and shipping addresses, and phone number.How do I pay for my purchases?We accept money orders and cashier's checks--NO PERSONAL CHECKS, PLEASE. We also accept all major credit card payments
(Visa, MasterCard, Discover and American Express). You can also pay us through Paypal service. We do not ship COD. We will not process your order until we have received the payment.How are items shipped and how do you calculate the shipping and handling?The default shipping option is via Fedex ground. You can
also choose Fedex 3-Day Select, Fedex 2nd Day Air, and Fedex Next Day Air. The shipping charge will be calculated after you enter your address on check out, but before the order is placed.
The shipping will be around 10% for most ground orders. But it will be more or less depending on the weight of the wholesale items on your order and your shipping address. For all orders outside of United States, we will email you
the actually shipping after you place the order, normally within 24 hours.
Do you drop ship? Yes, we will ship your purchases to the name and address that you indicate at check out. Please remember to write in "drop ship" as well as the address in the notes section while placing your order.
How soon will I get my order?Normally all orders will be shipped from our warehouse within 1-3 business days of receiving your payment. Please note that we will not process your order until it has been paid for.
The delivery time may vary depending on your location; you may call us to find out how long it will take for your order to reach your location.
Can I return items?We guarantee full credit for products only or, if available, a replacement for all
defective items. You may return a defective product up to 14 days after you
receive it. NO CREDIT WILL BE AUTHORIZED AFTER 14 DAYS. ALL ISSUED CREDIT FOR RETURN ITEM CAN ONLY BE USED AS STORE CREDIT.. All shipping costs for merchandise
authorized by Afareast Inc to be returned to Afareast Inc. shall be at the customer's expense.
This policy is strictly enforced.
If you decide to return undamaged or non-defective products, you will be responsible for a 15% restocking fee.
"Closeout Corner" area products purchased are "final sales" and cannot be returned.
All items returned for credit must be in the original packaging and must not have been worn or in the appearance of being worn.
Some of the items are missing from my order. Why?We cannot guarantee that all items are in stock at the time that your order is processed. If there are out of stock items, you should be able to see 'out' on the items on invoice. And you should receive a refund within 1-2 business days (we will also refund shipping difference).
I can't check out. What's wrong?Make sure you use latest version of web browser. If you still have problem, call us or fax us your order.
Do you have a printed catalogue?No, we only have an online catalogue at this time. Due to the frequency and volume at which we get new items, it is not feasible to print a new catalogue each time. If you want a printed catalogue, you may print out the online version.
Do you have a showroom, and can I pick up my order locally?No, we Don't have a showroom, and you can only pick up your items after you placed order. Please indicate on your order in the note field when you are going to pick your order up.
Do I get a large volume discount?Yes, size matters. We have a case price on most of our items. If you want to order more than five cases, please call us for further discount prices. For all orders over $1000, we charge either a 10% flat shipping charge or the actual auto-calculated shipping charge, whichever is less(10% Shipping will not apply to crystal product and battery )
Do you ship internationally?Yes, we do ship internationally via US Post Office and Fedex. There will be a $20.00 handling fee for all international order besides the shipping charge. We DO NEED THE ACTUAL SHIPPING ADDRESS IN THE CHECK OUT NOTES FIELD. Once you made order, we will get the shipping quote for you, you need to pay both mechandise and shipping cost together before we ship the order to you .
How can I get a coupon code?We send out coupon to our customers via email from time to time . Please sign up our mailing list here if you'd like to receive a coupon.
What materials are your caps made of?Most of our caps are made of 80% Acrylic and 20% Wool and they are made in China.
